Dostava in plačilo

1) Kateri načini plačila so mogoči?

Plačate lahko po povzetju, plačilnimi karticami, PayPalom ali bančnim nakazilom.

2) Ali predstavlja izbira plačila po povzetju dodaten strošek?

Ne. Cena, ki jo plačate, ni odvisna od izbire načina plačila.

3) Koliko časa traja dostava?

V primeru izbire plačila po povzetju ali plačila s PayPal je blago, ki je na zalogi, odpremljeno že naslednji dan, prejmete pa ga dan za tem. V primeru plačila z nakazilom na transakcijski račun, pa se odprema ponavadi zamakne za en dan, saj traja nekaj časa, preden nakazilo pride na naš transakcijski račun. Ob izdelkih, ki so na zalogi pri dobavitelju, je naveden čas dostave.

4) Kako mi boste dostavili paket?

Pakete dostavljamo s kurirsko službo GLS. Paket lahko naročite na katerikoli naslov, na katerem boste prisotni vi ali druga oseba, ki bo lahko v vašem imenu prevzela paket. Lahko pa naročite tudi dostavo na eno od več kot 400 prevzemnih mest GLS po vsej Sloveniji.

5) Ali lahko spremenim naslov za dostavo po tem, ko je bil paket že poslan?

Da. To lahko storite preko posebne aplikacije GLS. Za vstop v aplikacijo potrebujete le prevzemno številko in geslo, kar prejmete po e-mailu ali SMS-u. Video predstavitev omenjene aplikacije GLS si lahko ogledate tukaj.

6) Ali je mogoče izdelek prevzeti osebno?

Da in sicer na naslovu našega podjetja (Rožna dolina, cesta VI 20B, Ljubljana) vendar ob predhodnem dogovoru, saj na naslovu nismo vedno prisotni. Prosimo, da nas za dogovor kontaktirate na 070 845 855 ali na info@mestnokolo.si.

7) Ali je možno vračilo izdelka?

Seveda. Uporabnik (kupec) ima pravico, da v 15-ih dneh od dne prevzema naročenih izdelkov spletni trgovini Mestnokolo.si na kontaktni elektronski naslov info@mestnokolo.si, sporoči, da odstopa od kupoprodajne pogodbe, pri čemer mu ni potrebno navesti razloga za takšno odločitev. Vrnitev kupljenih izdelkov v roku za odstop od kupoprodajne pogodbe šteje za sporočilo o odstopu.

Kupljene izdelke je potrebno vrniti najkasneje v roku 30-ih dni od dne oddanega sporočila o odstopu od kupoprodajne pogodbe. Kupljene izdelke je potrebno vrniti nepoškodovane, v originalni embalaži in v nespremenjeni količini, razen če so izdelki uničeni, pokvarjeni, izgubljeni ali se je njihova količina zmanjšala, ne da bi bil za to kriv uporabnik (kupec). Če je poštni paket, s katerim je uporabnik (kupec) prejel naročene izdelke, fizično poškodovan, če v njem manjka vsebina ali če kaže znake odprtja, mora uporabnik (kupec) sprožiti postopek reklamacije pri podjetju, ki je izvršilo dostavo. Vrnjenemu izdelku je nujno potrebno priložiti tudi originalni račun.

Za vrnjene izdelke uporabniku (kupcu) takoj, ko je to mogoče, najkasneje pa v roku 30 dni od prejema sporočila o odstopu, vrnemo vplačani znesek oziroma koriščeni darilni bon, morebitne koriščene promocijske kode in drugi popusti pa se uporabniku (kupcu) ne vrnejo. Vračilo vplačanega zneska izvrši podjetje Bergmark d.o.o. na osebni oz. transakcijski račun uporabnika (kupca). Koriščeni darilni bon se vrne v obliki dobropisa.

Izdelki

1) Ali so vaša fixie kolesa brez zavor in pedal?

Ne. Fixie kolesa so na slikah pogosto brez zavor in pedal zgolj iz umetniških razlogov. Vsa fixie kolesa iz naše trgovine so opremljena z zavorami in pedali.

2) Kako izberem pravo velikost kolesa?

Natančne informacije o izbiri velikosti kolesa se nahajajo na naši spletni strani (kliknite tukaj).

3) Kako izberem pravo velikost čelade?

Natančna informacije o izbiri prave velikosti čelade se nahajajo na naši spletni strani (kliknite tukaj).

4) Kako naj kupim čelado ali oblačilo brez, da bi ga prej pomeril/a?

Z naročilom čelade ali oblačila nič ne tvegate, saj nam ga lahko vedno vrnete ali zamenjate brez stroškov pošiljanja. Kontaktirajte nas in pri vas bomo na naše stroške naročili prevzem izdelka. Že ob naročilu nas lahko opozorite, da bi čelado v primeru, da vam ne bo prav, zamenjali, in že ob pošiljanju vam bomo priložili GLS nalepko za brezplačno vračilo paketa.

Podrobnejše informacije o vračilu izdelka.

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